Eco World London Development Company Limited (“Eco World London” ”We” and “Us”) and any of its associated companies are committed to protecting and respecting you individual privacy.
You are our "Customer" if you have asked us to provide services to you, have purchased and are living in a property you have bought from us or if you are a tenant, occupier or leaseholder of a property built by us but owned and/or managed by a Letting agent, local authority, housing association, landlord or other freeholder to which we provide services.
We act as a “data controller” in relation to your data. This means that we are responsible for deciding how we hold and use the personal information that we collect about you. In certain circumstances, information may be processed by other entities in the capacity as a controller, in particular, the property owner from whom you are purchasing or leasing a property from - they should provide you with a separate notice in relation to their processing activities.
Your Personal Data is information that relates directly or indirectly to you, where you can be identified or you are identifiable from that information or from that and other information.
Customers - We only hold enough information about our customers to enable us to carry out a service for you. We collect a range of information about you for the purposes set out below. This includes name, address and contact details together with information about the property or the work required, together with any additional information that we need to know about which can include pastoral, behavioural or special needs to ensure that your needs can be met and to support the safeguarding of you, our employees and contractors. This list of personal data is not exhaustive and may include other personal data depending on the nature of dealings or transaction.
Community Friends - If you are participating in one of our community activities then we will only collect enough information to enable you to participate, for example to make sure that it is safe for you to participate, or if we are providing you with any life skills training we may need to know further information about you so that you can make the most of the experience.
We collect your personal information directly from you when you communicate with us via the following sources:
We also collect information about you indirectly through third parties, such as a property owner, letting agent, landlord or other third party that is involved in the transaction.
We will use the information that we have about you for the following reasons:
If you give us information on behalf of someone else, such as someone in your household or a letting agent, you are confirming that you have given them the information in this policy, and that you were authorised to give us the information.
We have to establish a legal ground to use your personal data, so we will make sure that we only use your personal data for the purposes set out above where we are satisfied that:
It may be necessary for us to provide information about you to our Associated Companies (which refers to those companies belonging to the same family of companies as us and who benefit from a close relationship, shared systems and shared ownership - detailed here http://ecoworldinternational.com/corporate-structure/ and/or to the owner of your property or our managing agents.
Sometimes we sub-contract our services to others in particular professional bodies, legal and financial, regulatory authorities, sales or marketing agents, and it may be necessary to pass your details to our sub-contractor or suppliers for this purpose and they are required to take appropriate security measures to protect your personal information in line with our policies. We do not allow our third-party service providers to use your personal data for their own purposes. We only permit them to process your personal data for specified purposes and in accordance with our instructions.
We may also pass your information on to organisations that regulate us, such as the ICO, as well as other law enforcement agencies in the E.U. and around the world, or who inspect installations for example the Health and Safety Executive or GasSafe. This may include the property address and postcode, and information about appliances that have been installed in your home.
We shall not share your personal information to third parties for marketing purposes unless you have given your written consent for us to do so.
We will transfer your personal information outside the EEA (European Economic Area) where our third-party service providers and associated companies host data or process data outside the EEA. If we do, we will ensure a similar degree of security of data by ensuring at least one of the following safeguards is in place:
In those cases you will have the right to ask us for more information about the safeguards we have put in place as mentioned above (e.g. to request a copy where the safeguard is documented, which may be redacted to ensure confidentiality).
We have put in place appropriate security measures to prevent your personal information from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal information to those employees, agents, contractors and other third parties who have a business need-to-know. They will only process your personal information on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected data security breach and will notify you and any applicable regulator of a suspected breach where we are legally required to do so.
We shall retain your personal information for as long as required in connection with the services that have been provided to you, and this will usually be as long as any guarantee that has been provided to you. For example normally 2 years for defects liability period and 12 years NHBC Build warranties. Personal data may be held for longer periods where extended retention periods are required by law or regulation and in order to establish, exercise or defend our legal rights.
If you want to exercise any of these rights, please contact our Data Protection team in writing, whose details are provided below. Please note that if you do, we have the right to ask you for identification, and for a reasonable fee should the request be excessive or unfounded. Personal data may be withheld from you in certain circumstances, for example, where it is subject to legal privilege.
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If you have any questions about this Privacy Notice or how we handle your personal information, please contact the Data Protection Team whose details are as follows:
Data Protection Team
11-14 Grafton Street, London, W1S 4EW
This policy was last updated on 31 May 2018.
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues although we ask that you contact us in the first instance.